Legal Paraprofessional Program

The Legal Paraprofessional Program Standing Committee has established a complaint process and method for individuals to submit complaints about the actions of a legal paraprofessional who is participating in the Program. See the Roster of Approved Legal Paraprofessionals to confirm a legal paraprofessional is a participant.

Complaints may be made when the action(s) of a legal paraprofessional involve potentially inappropriate behavior toward a client. Some examples of inappropriate behavior may include, but are not limited to:

• Multiple or significant instances of disrespect or harassment toward the client
• Neglect or failure to provide competent representation within the goals of the Pilot Project
• Failure to adequately keep the client informed of relevant aspects of the case
• Conflict(s) of interest and/or not protecting the best interests of the client

Additional information about the procedures for processing and submitting a complaint are outlined in the Complaint Procedures and Form.