If you require or allow a tenant to pay rent and other charges using a digital payment platform, you must offer another way to pay if the platform is not working. You cannot charge a fee for use of the alternative payment method.
You also cannot take any negative action against a tenant like starting an eviction or charging late fees, if rent or other charges were not paid because both the digital payment platform and the alternative payment method were not working for the tenant. See Minnesota Statutes section 504B.118, subdivision 3.
If you do not follow these requirements, a tenant may have an affirmative defense if you file an eviction case based on nonpayment of rent. If it is shown you violated these requirements, the eviction case will be dismissed, and you will be responsible for paying the tenant’s attorney fees and any other relief the judicial officer decides is appropriate.